OUR BOOKING REGULATIONS
 

> General Info 
> Booking 
> Payment methods 
> Arrival, living & departure 
> Cancellation Policy 
> Security deposit 
> Pets 
> Important info for other cities accommodation 
 

>> GENERAL INFO 
KievRent  bureau provides booking of farmstead and private houses around Ukraine. 
 
Booking in advance:   

   We provide booking in advance only.    

>> BOOKING 
 
Types of booking: 
We provide two alternative methods of bookings, depending on the apartment chosen: On-line Booking and Request Availability.  

On-line booking: available for that farmstead and private house which has "On-line booking" icon. 

Request availability: You can choose from our web-site any farmsteads and private houses you prefer for rent and send availability request to our Booking department. Then you will receive an e-mail within 12 hours as to the availability of the chosen farmstead\private house (s). Once you have received written confirmation of farmstead availability, you may start your booking by sending deposit using the link we sent you. 

Rental deposit:  
A Rental Deposit must be paid when completing the booking.
 - equal to 30-40% of the Rental Fee.
Confirmation of booking  
Since the Rental Deposit has been received, you will got written confirmation of your booking by email from our Booking Department. 
If during your payment farmstead was booked by enother guest\agency, we will propose you same variant or refund your deposit.   
  

>> PAYMENT METHODS 

Rental Deposit payment: 
You may choose to pay rental deposit either by:  

1. Credit Card (Visa or MasterCard).   
All credit card transactions are executed through processing center of Joint-Stock Commercial Bank "Nadra" via pay gate  Portmone.com.ua   
2. Western Union.  
3. Payment to our Privatbank card (Ukraine).  
4. Cashless settlement (payment to our settlement account).   
5. Payment by cash in Russia and CIS (Moneygram, Privatmoney).   
6. Cash payment at our office.  
 
Balance Payment. 
The Balance of the Rental Fee must be paid in cash at arrival.  

 

>> ARRIVAL,  LIVING  & DEPARTURE  
 

Check in\ Chech out time 

          Check in time from 12-2pm (depends of farmstead), check out time till 12 noon (12:00). 

You are required to inform us of your arrival details (flight/train number, airline company, city of departure and landing time) no later than 2 days prior to your arrival.  

It may be possible to arrange for early arrival and late check out by request. Please state it in your reservation form.   
 

Keys & transfer service 
You will receive the keys of your room directly at farmstead at the day of your check-in. On request, we can arrange your transport from airport, the railway station or main bus station to and from your apartment, with pre-booked.
 
Problems during living.

In case there are some unfavorable circumstances beyond our control taking place during your stay at the farmstead or some internal problems, please make sure to discuss with farmstead owners or KievRent managers possibility to solve them or cancel your accommodation with money refund for days you doesn`t live there.  
No refunds or claims are possible at a latter date.
 

Support during your stay

When you book farmstead, we will provide you with contact phone numbers of its owners and managers who will provide you during your living.  >
   Accidents 
We are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. We are not responsible for the loss of personal belongings or valuables of the guest. By accepting the reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.. 
  
 

>> CANCELLATION & CHANGING DATES 
If you wish to cancel your booking you are required to notify us prior to your arrival. 
In the case of cancellation any time prior to arrival or change your arrival dates, your Rental Deposit will not
If you do need a slight change in the dates of your arrival or departure, please contact us immediately. In the case of changing arrival date in 1-2 months prior your booking dates, we will do our best to help you resolve the problem, however, no guarantees can be made. Changes are subject to the availability of the farmstead booked and many other factors.  
 

>> SECURITY DEPOSIT 
You may be required to pay a security deposit to cover costs related to any loss, theft or damage to the farmstead, private house or its contents, caused by you or your guests or visitors during the period of your stay ('Security Deposit'). You are required pay the Security Deposit, sum depends of concrete house\farmstead (50 or more $), in cash at arrival. The Security Deposit will only be refunded upon departure once the inspection has been completed.  

In the event that any keys to the house are lost by you during your stay we are entitled to deduct a fee of 50$ from the refund of your Security Deposit.  
 
 

>> PETS    
Residing at farmstead of pets is forbidden. Prior special sanction is needed for booking if you are going to live with pets. If you have not received the sanction for residing pets, your order can be cancelled. In this case, the advance payment does not refund.   
   
 
>> IMPORTANT INFO   
We co-operate with direct landlords in all cities of Ukraine exept Kiev. As we provide reservation only, we take booking prepayment. FULL Balance Payment in cash is made UPON ARRIVAL directly to the landlord or manager.    
Please take into consideration that Reservation and Living Regulations can vary depending on the local landlord. Please note your full payment could not be refunded in several cities in case you leave prior to the designated date.    
Please check all problems and question you have during your living directly with farmstead owner\manager.