General Info 
Payment methods 
Arrival, living & departure 
Cancellation Policy 
Security deposit 
Apartment view 
Important info for other cities accommodation 

KievRent  bureau provides booking &  accommodation in own managed KievRent serviced apartments (Kiev) as well as other self-catering private apartments around Ukraine. We provide also associated services (airport\railway pick-up, interpreters, chauffeured cars, self-drive car rentals, cell phone, netbook, dvd etc. rent). 
Booking in advance:   

Stays of 1 to 2 nights by daily rate  
If there is no window between other two reservations so we can book for you concrete apartment - we book just class of apartment. You will be accommodated on the same class, price and location of choosen apartment but address of your apartment we will know only at the your arrival date.  
The Rental Fee is inclusive of all utilities such as electricity, gas, water, heating, phone with calls around city, sheets and towels, arrival & departure cleaning service.   

Stays of 3-4+nights by daily rate  
The minimum period for which we can book concrete apartment is 3-4 nights (own KievRent apartments) or 4 + nights (other apartments). 
The Rental Fee is inclusive of all utilities such as electricity, gas, water, heating, sheets and towels, phone with calls around city, cleaning service after every 3 nights.  

Stays of more than 1 month by monthly rate  
Electricity, telephone, internet, cable & SAT channels are to be paid separately in cash at the end of your stay. Housekeeping  - upon request. Monthly rate doesn`t includes KievRent Commission fee (50% of monthly rate at once). We don`t take comission with KievRent own apartments renting.   

Day-to-day check in: 
You can be accommodated without prior booking too. On your arrival we meet you at the airport or railway station and take you to the apartment, which is available and corresponds to your criteria. If you like - you stay there, if not you will be provided with another one. 
If you do not need our transfer we wait for your call and your arrival in our office, where you will be able to have a look at photos of our apartments which are not occupied, and choose the one to stay in. 
Discounts from regular price are available on day-to-day check in. 
This type of accommodation available only in Kiev & Yalta. Accommodation in other cities of Ukraine needs prior booking.

Types of booking: 
We provide two alternative methods of bookings, depending on the apartment chosen: On-line Booking and Request Availability.  

On-line booking: available for KievRent own managed apartments. You can see apartment availability calendar on the personal information page of apartment. If the apartment is available on your requested dates you are able to proceed with your booking using the Booking Form provided online. 

Request availability: You can choose from our web-site any apartment(s) you prefer for rent and send availability request to our Booking department. Then you will receive an e-mail within 12 hours as to the availability of the chosen apartment (s). Once you have received written confirmation of apartment availability, you may start your booking by sending deposit using the link we sent you. 

Rental deposit:  
A Rental Deposit must be paid when completing the booking. 
for Kiev bookings:  
 - equal to one night Rental Fee if you stay 1- 7 nights;  
 - equal to two nights Rental Fee if you stay 7-13 nights;  
 - equal to three nights Rental Fee if you stay 14-19 nights;   
 - equal to 30% of the Rental Fee if you stay more than 20 nights. *** 

*** For High season\holidays bookings (New year, 1 May) more large Rental Deposit can be required.  

for other cities booking:  
 - equal to 30-40% of the Rental Fee.

Confirmation of booking  
Since the Rental Deposit has been received, you will got written confirmation of your booking by email from our Booking Department. 
f during your payment apartment was booked by enother guest\agency, we will propose you same variant or refund your deposit.   


Rental Deposit payment: 
You may choose to pay rental deposit either by:  

1. Credit Card (Visa or MasterCard).   
All credit card transactions are executed through processing center of Joint-Stock Commercial Bank "Nadra" via pay gate  Portmone.com.ua   
2. Western Union.  
3. Payment to our Privatbank card (Ukraine).  
4. Cashless settlement (payment to our settlement account).   
5. Payment by cash in Russia and CIS (Moneygram, Privatmoney).   
6. Cash payment at our office.  
Balance Payment. 
The Balance of the Rental Fee must be paid in cash at arrival.  



Check in\ Chech out time 

          Apartments check in time from 2pm (14:00), check out time till 12 noon (12:00). 

You are required to inform us of your arrival details (flight/train number, airline company, city of departure and landing time) no later than 2 days prior to your arrival.  

It may be possible to arrange for early arrival at your apartment upon request prior to your arrival. Early check in is charged as the full daily apartment cost.  However, we will do our best to accommodate you in case of earlier availability status.  
Late check out (before 6pm) is charged as half daily apartment cost, after 6pm as a full daily apartment cost. Late check out is available in cases when your apartment does not have later reservations on this day.  
Reservations for Early check in or Late check out are completed in advance only. Please state it in your apartment reservation form.   

You need to contact KievRent staff at least 24 hours before your departure to let us know the exact time you are leaving the apartment. Someone will arrive to the apartment at that time to check everything and obtain the keys back. If needed, you may also order our airport transfer service. 

Keys & transfer service 
You will receive the keys of the apartment at the day of your check-in. On request, we can arrange your transport from airport, the railway station or main bus station to and from your apartment, with pre-booked. Our driver will  deliver you at the apartment and obtain the remaining amount of rent. 
If you arriving before check in time you will be transferred to the our office where you will be able to put luggage or wait till check in time. When apartment will be available our managers give you apartment keys and arrange for taxi service from our office to apartment (around $5).  

If you do not plan on using our transfer service:    

In Kiev:  Check in by yourself through our office. We are waiting for you from 9am till 9pm at our Kiev office which located at the central street where you will be able to make full balance payment and take your keys. All late arrivals (after 9pm) realize by airport transfer.     
- In other cities apartment manager will wait for your call, then come to apartment and meet you there.   

Change of the apartment during your stay. 
By KievRent:  
Reserved apartment is a subject to be changed by KievRent with Force Majeure 
reasons: if some electricity/water/heating cut off or breakdown occurs and it cannot be fixed before your arrival. In this case we provide you with similar accommodation or even better apartment with or without prior notice.  
By Customer: 
In case there are some unfavorable circumstances beyond our control taking place during your stay at the apartment (broken elevator in the building*, construction noise outside, no water during few hours etc) or some internal problems with the apartment, please make sure to discuss with KievRent managers possibility of the change of the apartment on following day. Depending on availability, we will do our best to accommodate you in a similar apartment that will not have problems you encountered.  
No refunds or claims are possible at a latter date. 
* All dwelling houses in Ukraine belong to the state and serviced not by the tenants, but the special government services. That is why the owner of the apartment is not responsible for the condition and repair of the elevator, electricity, water supply etc. The owner is not allowed to repair anything in the house by himself, he only could call the special service. 
Support during your stay 
When you book an apartment, we will provide you with contact phone numbers of our KievRent office (Kiev) or your apartment managers (other cities) assigned to the apartment you are booking. They will be in charge of your comfortable stay in Kiev, and in case you have any problems or questions while in Kiev, they will be able to help you 24/7. 
  Accidents at the apartments 
We are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. We are not responsible for the loss of personal belongings or valuables of the guest. By accepting the reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.. 

If you wish to cancel your booking you are required to notify us prior to your arrival.  
In the case of cancellation any time prior to arrival or change your arrival dates, your Rental Deposit will not be refunded. 
Also, the rent amount paid for the apartment is not refunded in case you decide to leave the apartment prior to the date agreed during booking. 
If you do need a slight change in the dates of your arrival or departure, please contact us immediately. In the case of changing arrival date in 1-2 months prior your booking dates, we will do our best to help you resolve the problem, however, no guarantees can be made. Changes are subject to the availability of the apartment booked and many other factors.  

You may be required to pay a security deposit to cover costs related to any loss, theft or damage to the apartment or its contents, caused by you or your guests or visitors during the period of your stay ('Security Deposit'). You are required pay the Security Deposit, sum depends of concrete apartment (50 or more $), in cash at arrival. The Security Deposit will only be refunded upon departure once the inspection of the apartment has been completed.  

In the event that any keys to the apartment are lost by you, your guests or visitors during your stay we are entitled to deduct a fee of 50$ from the refund of your Security Deposit. In the event of you being locked out because of forgetting the keys inside the apartment we reserve the right to charge you for open apartment. 
Our site displays full apartment database of daily accommodation options and provides their full address, map and detailed photos for your review.  Our policy does not permit to show daily rent apartments in Kiev to friends or other representatives. Mainly, daily rent accommodations stay occupied by our clients throughout the year thus we do not allow other people to view them.     
Please, choose and book apartments by looking at their detailed digital photos. If for some reason you are not satisfied with the reserved apartment upon your arrival, we will be happy to change it to any other available next day.   

> PETS    
Residing at apartments of pets is forbidden. Prior special sanction is needed for booking apartment if you are going to live with pets. If you have not received the sanction for residing pets, your order can be cancelled. In this case, the advance payment does not refund.   
We co-operate with direct landlords in all cities of Ukraine exept Kiev. As we provide reservation only, we take booking prepayment for the first night of rent. FULL Balance Payment in cash is made UPON ARRIVAL directly to the landlord or apartment manager.    
Please take into consideration that Reservation and Living Regulations can vary depending on the local landlord. Please note your full payment could not be refunded in several cities in case you leave the apartment prior to the designated date.    
Please check all problems and question you have during your living directly with apartment manager by phone we provide you.   

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